Standard UK delivery is charged at £4.95 if the value is below £100. We generally send goods via a national courier service. Smaller items can be sent via Royal Mail Recorded. However, £4.95 covers posting, packing and insurance.
You can expect your goods within 10 days though normally much sooner, and we aim to send out the following day if ordered before 2pm. Bear in mind that sometimes we are out of stock of items and so there may be further delays which you will be notified of, normally via email. You have the right to cancel your order if unable to wait and we do not process payment until goods are ready for dispatch.
Our priority service is via DPD and takes approximately 48 hours excluding weekends and bank holidays.
Overseas deliveries:
Worldwide orders are sent via DPD as this is fast and reliable. You can place your order online, selecting Worldwide shipping at checkout. We will then send you a link to pay for shipping once it has been calculated. If you do not wish to go ahead once the quote is received we can cancel your order and no money will have been taken.
UK Islands including Northern Ireland. We quote £25-£30 to cover heavy and valuable items. However, dont be put off! If you have a small, lower value order we will be likely to get you a much cheaper shipping charge through Royal Mail and charge you accordingly.
A signature is ALWAYS required. Perhaps it would be easier for you to have your delivery to a work address?
RETURNS
We want our customers to be happy with their purchases. Please do call and let us know as soon as possible though. We will endeavor to fix the problem. Please note that due to the size & value of Neptune items we are unable to offer refunds or exchanges on unwanted items. |
